Our quotations and estimates align precisely with the initial project brief. Any scope changes, including micro-improvements, may result in cost revisions. For accurate pricing, detailed information during face-to-face meetings or a comprehensive project requirement document is crucial. Refer to our Privacy Policy. As a leading Website Design Company in Australia, transparency and precision in project communication are our priorities.
When you provide approval to the quote you agree to accept the terms and conditions of Web Universals. You can convey your acceptance via an electronic medium, by project payment or by signing a quote
You would need to check that all information and requirement is included in the proposal or quote. They need to send clear guidelines at all milestones needed during the execution. In the absence of these guidelines, we will proceed as per our understanding and domain experience. In this case, if there is a discrepancy then this may lead to scope creep and potential cost revisions. To avoid this scenario it is crucial to provide all aspect of project requirement so that we can present an accurate quote to you.
All complexities arising in the project but not known to us at Web Universals will be considered scope creep. We operate under good faith and depend on the client to share full information beforehand. If scope creep happens due to unclear requirement then the additional costs will have to be borne by clients.
All resources aligned to the project (including the project manager, developers, and analyst) operate under pre-allocated man-hours. If any request can be accommodated within these man-hours, then we will definitely try to get it done.
We are committed to prompt project delivery. However the schedule may be re-visited in case there are modifications or changes to specifications.
Any delay from client end may result in revision to ETA and costs.
All error or bugs reported at the time of development or immediately post development will not incur additional costs.
All re-work done on an already completed/approved task will incur extra costs. Similarly any changes to design or specifications post approval will incur extra costs.
All changes or updates requested post the go-live or at time of development will incur extra costs. These additional work will be charged separately. Web Universals will not be held liable for any delays arising due to the modification of project brief.
We will need website/application content and other related materials within one/two weeks. If materials aren’t provided by this timeframe then the delay may cause extra charges.
We would need to know in advance about which browsers you need the application to be tested on. We use near recent versions of popular browsers like IE, Firefox, Chrome, and Safari on PCs
In case the site is not hosted on our servers, then there might be extra costs associated with server outage or delays in the third party servers. This will be charged separately as they aren’t a part of the original quote.
In case you need the source code then transferring the code ownership will incur extra cost. They cannot be re-sold or duplicated under any circumstances.
We use a commercial grade web server or similar server for deploying the website of applications. You need to factor in the load capacity of the application before you choose to deploy it in a routine office network environment.
As per the project specifications, we may need to integrate third party solutions like SSL certifications or payment gateways. We try our best to assess the security of these applications. But in case any issue arises out of these third-party applications then Web Universals will not be held liable. Also, the costs of purchase, subscriptions, licenses etc. will not be a part of the original quote unless mentioned explicitly.
We will not be held responsible for the performance of open source products like Open Source carts or WordPress. The onus is on the client to update all components and third-party software. We h4ly recommend going for regular backups so that there is no downtime.
All third party solutions are governed by the terms and conditions of the third party providers. In case any updates are made to these, it may impact the services or costing on our projects.
It is important to note that some unforeseen situations may disrupt the development process. This is especially in case of third party integration. At Web Universals, we will try our best to mitigate the delay and deliver the project on time. If it is within a reasonable timeframe, the client will agree to not penalize us for the genuine delays.
Domain registration and renewal are out of scope of the proposal quote unless mentioned explicitly. If you do need a quote for this, we can send it out separately.
Hosting charges are out of scope of the proposal quote unless mentioned explicitly. If you do need a quote for this, we can send it out separately. If you arrange for your own hosting then we need to be apprised of the same. This will help us assess if it is a right fit for our development and deployment needs. It is important to note that we will need total access to the same for our testing and deployment purposes. Additionally we will not be liable for the delays or issues resulting from any direct or indirect action of the hosting company.
Typically we build and test applications on our own servers. We will be unable to provide access to third party servers. You can get the website/application transferred to a pre-decided server only after all payments and dues have been cleared.
In the absence of any provision to the contrary, we will grant an unconditional license to the client upon payment of all outstanding invoices and dues. Under this license, the client can reproduce, publish, communicate, or use any graphics, text, images used in the website. Please note that this will not include the IP related to development, strategies, programming, coding, front end or back end structures.
All communication will be typically done via emails. It is important for the client to keep us updated with the relevant email addresses.
